Returns

We want you to love all your pieces and we understand that it doesn't always work out so we have the policy for you below:

Our return policy is 7 days from the date of purchase on all new regular priced purchases for Store Credit for all in store purchases, local porch drop off/pick up orders or 7 days from the date you receive the items for all orders shipped out. Unfortunately we do not offer refunds. Unfortunately we cannot do a return on a  return so it would be max one exchange eligible per purchase.   Shipping costs can not be reimbursed for any exchanges or store credit returns.  For all orders that were given free shipping and sent back by courier, we will be required to deduct the $10 shipping fee from the credit total because as part of our policy we only offer free shipping on new purchases over $100 compared to return credits etc. 

Items must be in the condition you received them in with tags on. Any item returned that has been damaged, washed, worn or has odors would not be eligible for a credit.

Any items marked as sale items, promo items/flash sales, promo lines or marked as final sale will not be eligible for an exchange or store credit.  All accessories will be final sale.

All shipping costs for returned or exchanged items are the responsibility of the customer. We do not offer pick up or drop off service for returns or exchanges. Any item sent back for exchange must be insured as we cannot be responsible for items lost or stolen in the return shipping process.  We recommend shipping back all items using Canada post with a tracking number to ensure that you are fully covered in case the package does not get to us.

Once an order is put through, it cannot be cancelled but we can issue a store credit if it has not been processed yet.

If you have received an item with any problems or defects, please contact us within 3 Days to inform us through email of the issue. If we do not have an email within the 3 day period, then it would not be eligible for a replacement. Please ensure to include a photo of the damage in the email.

We are not responsible for any damage to the clothing caused by incorrect sizing, improper care or handling or wear and tear in items. We always recommend opening packages gently to avoid cutting into the garment with scissors and using scissors to cut the tags off garments compared to tearing them off to ensure no garment is damaged as we cannot be responsible for any damage to the garment once it has left our store.

Please ensure to follow care instructions on all garments as those are recommended from the manufacturer to keep all garments in great condition. Unfortunately, we cannot be responsible for any damages that are caused by not properly following care instructions.

 Exact colours of merchandise may vary due to photography lenses, lighting and computer monitor resolutions. Slight difference in merchandise colours will not qualify as defects.

How it works: The item would need to be returned to us before the 7 days to be eligible. If the form is filled out close to the 7 day deadline, we will still need the physical item returned to us within that 7 day period to be eligible. 

1. Get a ticket number by email or the form below.

2. Ship the item back to us through any courier of choice but we always recommend Canada post as it is usually the most affordable and don't forget to get a tracking on your package to ensure you are covered and can track if anything happens to your package in the process.Please include ticket number in the package.

3.  You will receive a store credit minus any shipping paid on a gift card that will be emailed to you within 3 days of receiving your item.

Please email us at info@laceandenvy.ca with your request for a ticket number prior to returning any items in order to confirm eligibility for an exchange or store credit. We have another easy option below to submit a return below for a ticket number.