Returns

We want you to love all your pieces and we understand that it doesn't always work out so we have the policy for you below:

Our return policy is 7 days from the date of purchase for Store Credit for all in store purchases or 7 days from the date you receive the items for all orders shipped out. Unfortunately we do not offer refunds. Shipping costs can not be reimbursed for any exchanges or store credit returns.

Items must be in the condition you received them in. Any item returned that has been damaged, washed, worn or has odors would not be eligible for a credit.

Any items marked as sale items, promo items or marked as final sale will not be eligible for an exchange or store credit.  All accessories will be final sale.

All shipping costs for returned or exchanged items are the responsibility of the customer. We do not offer pick up or drop off service for returns or exchanges. Any item sent back for exchange must be insured as we cannot be responsible for items lost or stolen in the return shipping process.  We recommend shipping back all items using Canada post with a tracking number to ensure that you are fully covered in case the package does not get to us.

If you have received an item with any problems or defects, please contact us within 3 Days to inform us through email of the issue. If we do not have an email within the 3 day period, then it would not be eligible for a replacement. Please ensure to include a photo of the damage in the email.

We are not responsible for any damage to the clothing caused by incorrect sizing, improper care or handling or wear and tear in items.

Exact colours of merchandise may vary due to photography lenses, lighting and computer monitor resolutions. Slight difference in merchandise colours will not qualify as defects.

How it works: The item would need to be returned to us before the 7 days to be eligible. If the form is filled out close to the 7 day deadline, we will still need the physical item returned to us within that 7 day period to be eligible. 

1. Get a ticket number by email or the form below.

2. Ship the item back to us through any courier of choice but we always recommend Canada post as it is usually the most affordable and don't forget to get a tracking on your package to ensure you are covered and can track if anything happens to your package in the process.Please include ticket number in the package.

3.  You will receive a store credit minus any shipping paid on a gift card that will be emailed to you within 3 days of receiving your item.

Please email us at info@laceandenvy.ca with your request for a ticket number prior to returning any items in order to confirm eligibility for an exchange or store credit. We have another easy option below to submit a return below for a ticket number.