Free Shipping On All Orders Over $100 in Ontario
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    Our return policy is 7 days from the date of purchase for exchange or a store credit. Shipping costs can not be not reimbursed for any exchanges or store credit returns.

    Items must be in the condition you received them in. Any item returned that has been damaged, washed, worn or has odors would not be eligible for a credit.

    Sale and clearance items, beach throws and jewelry are final sale.

    All shipping costs for returned or exchanged items are the responsibility of the customer. We do not offer pick up or drop off service for returns or exchanges. Any item sent back for exchange must be insured as we cannot be responsible for items lost or stolen in the return shipping process.

    If you have received an item with any problems or defects, please contact us within 3 Days to inform us through email of the issue. If we do not have an email within the 3 day period, then it would not be eligible for a replacement. Please ensure to include a photo of the damage in the email.

    We are not responsible for any damage to the clothing caused by incorrect sizing, improper care or handling or wear and tear in items.

    Exact colours of merchandise may vary due to photography lenses, lighting and computer monitor resolutions. Slight difference in merchandise colours will not qualify as defects.

    Please email us at info@laceandenvy.ca with your request for a ticket number prior to returning any items in order to confirm eligibility for an exchange or store credit.